Not what you expected or damaged? No Problem! You can be eligible for a return for any reason. We have a 30 day return policy on items above $80, which means you have 30 days after receiving your item to request a return.
To start a return, just go to our contact page and send us an email stating your order number and exact issue so we can start the return/refund process right away.
You can always contact us for any return questions.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Received the wrong item? The fastest way to ensure you get what you want is to return the item you have, and then make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, You’ll be automatically refunded on your original payment method. Please remember it can take 2-5 business days for your bank or credit card company to process and post the refund.
All orders are shipped to a destination within the Continental United States are shipped free of charge!
We ship via all major mail carriers, including UPS, FedEx, and the United States Postal Service.
Even though your order is processed to your card immediately, there are RARE occasions where we may face an unforeseen delay in shipping your order. We will notify you if we determine your order is delayed within 1-3 business days.
Free Shipping: With our free shipping method, you will receive your order within 3-7 business days from the day the order is processed. (If you order before 6pm EST your order will be processed same day)
P.O. Box Shipping- due to the size and weight of our items we will not ship to P.O. boxes.
(Shipping Location Notice) We are unable to ship to Alaska, Hawaii, or Puerto Rico
Shopping at Grandhealthysupplies.com is 100% Safe!
At Grand Healthy Supplies, keeping the personal information of our customers secure is our top priority. Your card use is GUARANTEED SAFE while shopping at our site!
How do we protect your information?
Our site, server and data are all managed in one location. Using the latest security technology, we encrypt your data as it travels through the internet to our server - forcibly removing anyone's ability to view or change the information while you place the order. Unlike some websites, we never see your credit card data as it passes undisclosed privately from your bank to ours.
Federal law sets a limit on your liability as a credit card hold for unauthorized charges to a maximum of $50.00. If you are subject to unauthorized charges while shopping at Grand Healthy Supplies, email us and we will cancel the charge immediately. Then simply report the matter to your credit card company per their rules and regulations. We promise to pay the entire liability, up to the $50 if you are held responsible for this amount by your card company. To exercise this option, you must have notified your provider in a timely manner and it must be determined that the charges were not your fault while placing the order on our highly secure server.
If you have additional questions about our Safe Shopping Guarantee, please EMAIL US!
Security & Privacy